BigCommerce App

SMS Back in Stock Notifications for BigCommerce

Reach customers where email doesn't. DemandLoop sends SMS restock alerts via your own Twilio number — 98% open rate, instant delivery, and full revenue attribution. Bring your own Twilio account and control your costs.

Get Started on BigCommerce — Free

How it works

Up and running in minutes

Connect your Twilio account

Enter your Twilio Account SID, Auth Token, and phone number in DemandLoop settings. You use your own Twilio account — SMS costs go directly to Twilio, not through DemandLoop.

Customers opt in to SMS

The Notify Me widget on your BigCommerce store includes an SMS opt-in checkbox. Customers enter their phone number alongside (or instead of) their email.

Restock SMS sent automatically

When a subscribed product restocks, DemandLoop sends a personalized SMS notification via your Twilio number. Revenue from SMS clicks is tracked separately in your analytics.

Why DemandLoop

Everything you need, nothing you don't

98% open rate — outperforms email

SMS messages are opened within 3 minutes on average. For time-sensitive restocks of high-demand products, SMS drives faster conversions than email alone.

Bring Your Own Twilio (BYOT)

Connect your existing Twilio account — you keep full control of your phone number, sender reputation, and SMS costs. DemandLoop doesn't mark up Twilio rates.

Email + SMS together or independently

Customers can opt in to email, SMS, or both. DemandLoop manages both channels from a single subscription — no duplicate subscriber records.

GDPR-compliant opt-in

SMS consent is captured separately with explicit opt-in. Unsubscribe links are included in every SMS. Consent records are stored per subscriber.

FAQ

Common questions

Do I need a Twilio account to use SMS notifications?

Yes. DemandLoop uses a BYOT (Bring Your Own Twilio) model. You connect your own Twilio account — this gives you full control over your sender number and SMS costs.

How much do SMS notifications cost?

DemandLoop does not charge per SMS. You pay Twilio directly at their standard rates. DemandLoop's plan fee covers access to the SMS feature.

Can customers opt in to SMS without giving their email?

Yes. Customers can choose SMS-only, email-only, or both. DemandLoop handles all combinations from the same Notify Me widget.

Is SMS available for web push subscribers too?

Web push and SMS are independent channels. A customer can be subscribed to all three: email, SMS, and web push. Each channel is opted in separately.

Is SMS notification available on the free plan?

SMS notifications require a Starter plan or higher. You can start a free trial to test the feature before committing.

Reach customers with 98% open rate restock alerts

Connect your Twilio account and start sending SMS notifications in under 10 minutes.

Get Started on BigCommerce — Free